Frequently Asked Questions

Camera Rental Site Banner FAQ

Pricing

I love this idea, how much does it cost?

Our camera packages start at $189 for our Bronze camera package.  When comparing prices, remember all of the costs associated with disposables:  film developing, unused film, poor picture quality, and missed photographs of that once in a lifetime candid moment.

What are your payment terms?

Register your event on our site.  During the registration process, you will be asked to enter credit card information.  DigiKnot.com will charge your credit card a $10 deposit to reserve your cameras. The remaining balance will be charged 5-7 days before your scheduled event, depending on when we ship the cameras.

 

 

Shipping

What is included in the shipping cost?

There are no additional shipping costs.  Round trip shipping is included in the cost of each camera package.

Where does DigiKnot.com ship to?

Currently, we only ship to locations in the U.S.

When will I receive my camera?

You will receive the cameras one business day before your scheduled event (Guaranteed by the shipping company) .

How soon after the event do I need to send the camera’s back?

We require you to ship the cameras back within three business days after your event.  The quicker you return the cameras to us, the quicker we can get your photos uploaded to your gallery.

How do I send the camera’s back?

We send our cameras in sturdy containers.  In addition to the container, a Priority Mail box will also be enclosed and labeled with the return address, prepaid postage and tracking info.  Drop them off at a U.S. Post Office location and hand them over to an employee.

Where and when can I pick up the cameras if I live locally?

We will email you the address where you can pick up the cameras after your package is reserved.  You may pick them up two business days before your event.

 

Camera Information

What kind of cameras do you use?

We use the Nikon Coolpix L26-L30 Digital cameras.  These cameras offer 16.1 megapixels for amazing-quality prints up to 20 × 30 in. They have a 5x advanced optical zoom. Each camera contains 4GB of storage space.  In addition, we now offer the GoPro Hero 2 cameras which include 16GB memory cards.

Can the cameras shoot HD video clips?

Yes, our cameras allow for continuous HD video.

How many pictures/videos can we take with the camera?

Each camera contains a minimum of 4 GB of total memory.   There is room for over 400 pictures as well as plenty of space for those videos.

Do you provide batteries for the cameras?

All of our cameras will come with fully charged batteries.  We also include 4 spare sets should the need arise to replace the batteries.

 

Online Gallery

How long will it take before my pictures become available online?

We will upload your pictures promptly once the cameras are returned to us.  You can expect your pictures uploaded within three days after we receive the cameras.  Normally, we are able to get your pictures uploaded within two days after receiving the cameras.

Will my family and friends be able to view the gallery?

Your family and friends will be able to see your photos as easily as you do.  The gallery does not require registration and can be accessed with the passcode we provide you for the event.  We supply information cards for each guest that explains how to view their photographs online.

Can my family and friends upload their pictures onto the gallery?

Many times, guests take pictures using their own cameras.  Our online gallery allows them to easily upload their photos (Included with the Silver and Gold Packages).

Can I download and print full-size pictures from the gallery?

Unlike most services, ALL of the pictures on our gallery can be downloaded in full-size and printed on your color printer, FREE of charge.  You can also take the downloaded files to any store which develops digital pictures.

How long will my pictures be available online?

With each package, one year of SmugMug online hosting is included.  At your request, we can remove them anytime you wish.

 

Camera Insurance

What does the camera insurance cover?

The included camera insurance covers damage that makes it inoperable and does not allow us to rent the camera to future customers.  Normal wear and tear, such as scratches to body of the camera, is covered in the camera price.

What if the camera is lost or stolen?

You will be responsible for the replacement of lost or stolen cameras.  Our cameras are clearly labeled with our name.  Your guests will understand that you are responsible for the cameras.  We find that theft is rarely a problem. If you have concerns of theft, we recommend putting someone in charge of the cameras and using a checkout system.  You can also hand out the cameras to only close family and friends.

 

Printing Pictures

How can I print the pictures?

We offer several options for you to print your pictures.  From our website, you can download a full-size version of your pictures and either print them on your home printer or take them to any store that offers digital picture printing.  You can also print all of your photos from the USB drive.  Another option we offer is the ability to have the pictures printed through the gallery.

How much do you charge to print the pictures?

The charges for printing a picture varies through the service we use.  DigiKnot does not make any profit through the service.  We offer it for your convenience.  Generally, a 4 x 6 photo will cost around 20 cents.  Other sizes will vary.

 

USB/DVDs

Can I get a USB drive or DVD with all of my pictures and videos?

With each package, we include a USB drive (key) which contains all of the pictures and videos from your event.  Please contact us if you’d also like a DVD.

 

Additional Services

I love the wedding photo scavenger hunt idea, can you help me out?

We can organize everything for you.  You pick as many ideas as you want from the list we provide.  Then, we organize and divide them out by the number of tables you will have at your reception.  We make up a folder for each table with instructions for the wedding camera scavenger hunt, along with their list of things to hunt for.  Please email us the number of tables at least two weeks before the event.